Frequently Asked Questions (FAQs)
Welcome to Styled By Cole! We understand that you may have questions about our products, services, and policies. Below is a detailed guide covering everything from orders and shipping to returns, payments, and customer support.
If you don’t find the answer you need, we’re here for you 24/7 on our social media platforms and WhatsApp. You can also visit our physical office for speedy resolution of complaints.
ORDERS & SHIPPING
1. How do I place an order?
Shopping with us is easy! Simply:
· Browse our collections and select your favourite items.
· Choose your preferred size and colour, then click "Add to Cart."
· Proceed to checkout and enter your shipping and payment details.
· Confirm your order and wait for a confirmation email.
2. Can I modify or cancel my order after placing it?
We process orders quickly, so if you need to make changes, please contact us within 48 hours of placing your order. After this time, we may not be able to make modifications.
3. How do I check my order status?
Once your order has shipped, you’ll receive a tracking number via email or SMS. You can track your package using this number on our website or the courier’s tracking system.
4. Do you ship internationally?
Yes! We ship worldwide, with shipping fees and delivery times varying by location.
Please note that we are currently offering FREE shipping on orders above £70.
5. How much is shipping?
Shipping fees depend on your location and the selected shipping method. The cost will be displayed at checkout before you confirm your order. Please note that we are currently offering FREE shipping on orders above £70.
6. How long does delivery take?
Delivery times depend on your location and chosen shipping method:
· Standard Shipping: 5-7 business days
· Express Shipping: 2-5 business days
7. What shipping carriers do you use?
We work with trusted carriers such as DHL, FedEx, UPS, USPS, and local couriers to ensure fast and secure delivery.
8. Do you ship to P.O. Boxes or APO/FPO addresses?
Yes, we ship to P.O. Boxes and APO/FPO addresses, but delivery times may be slightly longer.
RETURNS, EXCHANGES & REFUNDS
9. What is your return policy?
We offer hassle-free returns within 30 days of receiving your order. Items must be:
· Unworn and unwashed
· In their original packaging with tags attached
· Free of stains, odors, or damage
10. How do I request a return or exchange?
To initiate a return or exchange:
1. Email info@thesmileshop.org with your order number and reason for return.
2. We will provide return instructions and the return shipping address.
3. Send the item back using a trackable shipping method.
4. Once received and inspected, we will process your refund or exchange.
11. Do you offer refunds?
Yes! If your return meets our conditions, we will issue a full refund (excluding shipping fees) to your original payment method within 5-7 business days.
12. What if I received a damaged or incorrect item?
We sincerely apologize! If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will send a replacement or issue a refund.
13. Who covers return shipping costs?
· If the return is due to our mistake (wrong item, defective product), we will cover the return shipping cost.
· Otherwise, the customer is responsible for return shipping fees.
PRODUCTS & SIZING
14. How do I find the right size?
We provide a detailed size guide on each product page attached to our website. If you need further assistance, feel free to contact our team for personalized sizing support.
15. What materials are used in your products?
We use high-quality, breathable, and sustainable fabrics, including:
· Pure Cashmere for a luxurious experience
· Organic cotton for softness and durability
· Silk blends for a luxurious feel
· Bamboo fabrics for breathability and eco-friendliness
· Stretchable elastane for a perfect fit
· Etc
16. Are your products sustainable?
Yes! We prioritise eco-friendly production, sustainable materials, and ethical sourcing to minimise waste while delivering high-quality fashion.
17. How should I care for my StyledByCole items?
To ensure your items last:
· Wash in cold water on a gentle cycle.
· Avoid bleach or harsh detergents.
· Air dry or tumble dry on low heat to prevent shrinking.
PAYMENTS & DISCOUNTS
18. What payment methods do you accept?
We accept:
· Credit & Debit Cards (Visa, MasterCard, AmEx, Discover)
· PayPal
· Apple Pay & Google Pay
19. Do you offer Buy Now, Pay Later options?
We are working on adding Afterpay, Klarna, and Sezzle as flexible payment options. Stay updated by joining our newsletter!
20. Do you offer gift cards?
Yes! StyledByCole gift cards are available in various denominations and make the perfect gift.
CONTACT & SUPPORT
21. How can I contact customer support?
We’re available 24/7 and can be reached via:
· Email: info@thesmileshop.org
· WhatsApp: +44(0)7746559633
· Social Media DMs: Instagram, Facebook & Twitter (Check website)
· Physical Office: Visit us for quick complaint resolutions (Check website)
ABOUT STYLED BY COLE
22. What makes StyledByCole different?
We are more than just a fashion brand—we are a lifestyle movement. We are redefining indoor fashion by combining style, comfort, and innovation to create timeless pieces that make you feel confident and luxurious at home.
23. Where is StyledByCole based?
We are headquartered in the United Kingdom, but we ship worldwide!
Still have questions? Contact us anytime via WhatsApp, social media, or email. We are always happy to assist you!